Marketing & Patient Experience Coordinator
Location: Kansas City, MO
Employment Type: Full-Time
Experience Level: Entry-Level
About Us
We are a growing, patient-focused chiropractic practice in Kansas City dedicated to helping individuals and families live healthier, pain-free lives. Our approach combines exceptional care, education, and personalized treatment plans to create long-term wellness outcomes for our patients.
We are looking for an energetic, people-oriented Marketing & Patient Experience Coordinator who is excited to build their career in marketing while gaining hands-on experience in healthcare operations and patient engagement.
Position Overview
This entry-level role blends digital marketing, communications, front-desk patient engagement, and sales support. The ideal candidate is both creative and confident - someone who enjoys social media and content creation but also thrives in face-to-face interactions and helping patients commit to ongoing care plans.
You will play a key role in growing our brand visibility in Kansas City while also supporting patient conversion and retention inside the practice.
Key Responsibilities
Digital Marketing & Brand Growth
- Manage and grow social media platforms (Instagram, Facebook, Google Business Profile, etc.)
- Create engaging content including posts, short videos, patient testimonials, and educational materials
- Assist with email marketing campaigns and patient newsletters
- Monitor analytics and track performance metrics for digital campaigns
- Help implement local marketing initiatives and community outreach efforts
- Maintain and update website content as needed
Internal & External Communications - Draft internal communications and patient-facing announcements
- Coordinate promotional campaigns and seasonal offers
- Support partnerships with local businesses and community organizations
- Respond to online reviews and social media inquiries professionally
Front Desk & Patient Experience - Greet patients and create a welcoming, professional environment
- Schedule appointments and manage patient records
- Answer phone calls and respond to inquiries
- Support smooth daily office operations
Treatment Plan & Care Sales Support - Educate patients on recommended treatment plans and ongoing wellness care
- Present care packages and explain pricing/financing options clearly
- Assist in improving patient retention and long-term care engagement
- Track key performance indicators such as new patients, plan conversions, and renewals
Qualifications - Bachelor’s or Associate’s degree in Marketing, Business, Finance, or related field
- Strong verbal and written communication skills
- Confident, outgoing personality with strong interpersonal skills
- Basic understanding of social media platforms and digital marketing
- Comfortable discussing pricing and helping patients commit to care plans
- Organized, detail-oriented, and able to multitask
- Proficient in Microsoft Office and/or Google Workspace
Preferred (but not required): - Experience in Canva, basic video editing, or social media scheduling tools
- Sales or customer service experience
- Interest in health, wellness, or chiropractic care
What We’re Looking For - A self-starter who takes initiative
- Someone eager to grow professionally and learn both marketing and business operations
- A positive team player who thrives in a small-business environment
- Results-oriented mindset with interest in measurable growth
Compensation & Benefits - Competitive entry-level salary (based on experience)
- Performance-based bonus opportunities
- Paid training and professional development
- Opportunity for advancement as the practice grows
- Supportive, team-oriented work environment
Interested? Please send resumes to Dr. Frances Hollembaek at drhollembaek@gmail.com to learn more